THE INFLUENCE OF SERVICE QUALITY, PAYMENT METHOD, AND PRICES ON CUSTOMER LOYALTY OF BABEL CLEANING SERVICE CUSTOMERS IN PANGKAPINANG

Abstract

This study expects to break down the impact of administration quality, installment strategies and costs on client reliability among clients of Babel cleaning administrations in Pangkalpinang. This study utilizes informative exploration that makes sense of causal connections between factors. The examination model is speculative trying, which tests the hypothetical bits of insight worked by analysts. Populace in this examination comprises of 97 clients of Babel cleaning administrations in Pangkalpinang. Speculation examination utilizes numerous direct relapse, with the end that help quality, installment technique and cost at the same time affect client unwaveringness for clients of Babel cleaning administrations in Pangkalpinang with the coefficient of assurance (R2) showing a changed R square figure of 81.9%, and that implies that 81.9 % execution is impacted by administration quality, installment strategies and costs.