A Study of the Impact of Embedded System Technology on Access to Public Services in the Digital Era

Abstract

Digital transformation has driven the adoption of embedded system technology in various public service sectors, including government administration, healthcare, and transportation. This technology offers efficiency, automation, and improved service quality, but also poses challenges related to access gaps and digital equity. This study aims to analyze the impact of embedded system implementation on public service access using a multidisciplinary approach that integrates technological, social, and policy perspectives. The research method used is a mixed-method approach with data collection through observation, questionnaires, and interviews with public service users. The results show that embedded systems significantly improve service efficiency and quality, but also have the potential to widen the access gap for groups with low digital literacy. This research contributes to the development of technology-based social innovation and policy recommendations for creating inclusive and equitable public services in the digital era.