Utilization Of Information Systems In Promoting Social Innovation And Digital Equity

Abstract

The rapid expansion of digital technologies has created new opportunities for social innovation while simultaneously raising concerns about digital inequality. This study aims to explore how the utilization of information systems contributes to social innovation and promotes digital equity within a digital society. A qualitative approach was employed through in-depth interviews, observations, and document analysis involving users and stakeholders of digital public services. The findings reveal that information systems enable participatory innovation by facilitating citizen engagement and collaborative problem-solving. However, unequal access, limited digital literacy, and variations in system usage create significant disparities in benefits. The study also identifies the importance of adaptive governance in ensuring that digital systems remain inclusive and responsive to user needs. This research proposes a conceptual framework linking information system utilization, participatory innovation, and digital equity. The findings contribute to a more comprehensive understanding of digital transformation by integrating technological, social, and institutional perspectives.